Special Orders

Do you offer custom orders?

Styles may be special ordered with customization when it comes to gold color, size or length. We do not offer customization in terms of anything requiring a new design mold or changes in stone configuration.

What is the lead time on special orders?

Our typical lead time on special orders is 12 to 16 weeks.

Can I cancel a special order once it has been placed?

Special orders may be canceled within 14 days from the date of purchase.

Can I return/exchange a special order?

Most special orders are considered Final Sale, unless otherwise noted. Please consult your sales associate prior to placing the order for return or exchange eligibility.

Is a Special Order the same price as the in stock item?

Special Order prices are determined by the current production cost and may be different from what is listed for an in stock item.