Do you charge for shipping?
We offer free shipping on all U.S. domestic orders, with some additional services available at an extra flat fee. All international orders are subject to a shipping charge. International duties, taxes and fees are the full responsivity of the buyer and will be collected by the carrier prior to delivery.
Do I need to be home to receive my package?
We require direct signature on all packages to insure safe delivery. If you require any changes or cannot be available for delivery, please contact us immediately.
When will my order ship?
All lead times are listed on the product page and in your order confirmation email. Orders are shipped Monday thru Friday. Transit time varies depending on method and location. Please check your order confirmation for more information.
How can I track my order?
Please refer back to your order confirmation email, which includes a link to track your order progress.
Is your shipping packaging marked/branded?
Our outer packaging is not branded nor makes any mention of jewelry.
Can I cancel or update my order?
If you need to cancel your order or make any changes, please contact us within 24 hours of placing the order. If emailing us, kindly Include “CHANGE or CANCEL ORDER # [order number]” in the subject line. Please note that as our team works hard to process orders as quickly as possible, we may not be able to process your request.
Can I reroute my package?
For insurance reasons, we are not able to reroute packages once they ship.
What happens if I am not home to receive my package?
All packages are shipped with a signature required. If you are traveling or not expecting to be home, contact us upon placing the order and we can gladly hold the shipment until such time you are available. Should the order ship, FedEx will typically make 3 consecutive delivery attempts and then return it back to sender. After each attempt, you will generally have the opportunity to pick up the package from local facility, information of which may be left by way of a door tag or by calling 1800-GO-FEDEX and referencing your tracking number.
What do I do if the package I received looks tampered with?
If your delivery package appears to have been tampered with, please refuse delivery and contact us immediately via email at email@example.com or call us during regular business hours at 877.275.3339
Where do you ship from?
All online orders are shipped from our New York City headquarters.
Do you ship internationally?
Effy is proud to offer delivery to most international destinations. Please note the customer is responsible for any and all duties, taxes and fees applied to the shipment by local customs.
Will I be charged duties, taxes and other fees?
Please note the customer is responsible for any and all duties, taxes and fees applied to the shipment by local customs.
What do I do if I receive the wrong or a defective item?
If you receive the wrong or defective item, please refuse delivery and contact us immediately via email at firstname.lastname@example.org or call us during regular business hours at 877.275.3339
Can my order be shipped to a PO Box?
Effy Jewelry uses FedEx to ship orders over $75USD and can not deliver to PO Boxes. Orders under $75USD are shipped with USPS and can be delivered to PO Boxes.