Returns + Exchanges
Are returns free?
We offer free returns on all eligible U.S. domestic online orders. Return shipping on eligible orders is free on your 1st package for any order. If additional eligible items are returned in the same order, a $25 shipping fee will be deducted from your refund.
What is the return policy?
We at Effy want you to be completely satisfied with your order. If for any reason you are not satisfied with your online purchase, you may return your item/s for refund, exchange or merchandise credit within 30 days from the date of shipment. If returned between 31 and 45 days from date of shipment, an exchange or merchandise credit will be granted. We will gladly accept items that are unworn, unaltered and free from scratches and blemishes.
Do you refund the shipping fees on a return?
Shipping charges are non-refundable once an order has shipped.
What is the exchange policy?
We offer exchanges or merchandise credit for 45 days from the date of shipment. An exchange does not restart or extend the refund policy, which remains 30 days from the original ship date. We will gladly accept items that are unworn, unaltered and free from scratches and blemishes.
How do I return my purchase?
To initiate a return please email us at firstname.lastname@example.org
Can I return my online purchase in store?
We currently do not offer in-store returns for online orders. To return an online order, please submit your return request via email at email@example.com or by completing our contact form here.
How do I return a purchase made in store?
Please refer to the back of your Effy receipt for our return policy details. If your purchase is eligible for a return, please submit your return request via email at firstname.lastname@example.org
Do you accept returns of items purchased at 3rd party retailers?
We do not accept any returns of purchases made at a third-party retailer.
When will I receive my refund?
Refunds for online order are issued in the order they are received, typically within 2-3 business days from the receipt of the package. Depending on your credit card company, it may take an additional 2-10 business days after your credit is issued for it to post to your account. For in-store purchases, Effy Caribbean or onboard a cruise ship, please refer to the back of your receipt for additional information or email us at email@example.com
Do you buy back jewelry?
Unfortunately, we do not have a buy-back program at this time.
What is the upgrade policy?
Effy Jewelry offers a lifetime upgrade policy on most items. Upgrades will be honored only if the new purchase price is greater than twice the amount of the original purchase. The original piece must be in new condition and accompanied by the original receipt. Upgrades are valid on purchases made at an Effy Boutique or EffyJewelry.com only.
Does Final Call mean Final Sale?
Final Call is not Final Sale. Our Final Call Collection means that once it goes out of stock, we will not restock the item. It is the final chance to order something.