Return & Exchange Policy
We at Effy want you to be completely satisfied with your order. If for any reason you are not satisfied with your online purchase, you may return your item/s for refund, exchange or merchandise credit within 15 days from the date of shipment. If returned between 16 and 30 days from date of shipment, an exchange or merchandise credit will be granted. We will gladly accept items that are unworn, unaltered and free from scratches and blemishes. After 30 days, orders may only be eligible for our upgrade policy. All refunds will be issued to the original form of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is issued for it to post to your account.
To request a Return Merchandise Authorization, please click here.
HOLIDAY RETURN POLICY
During the Holiday season, EffyJewelry.com offers an extended return policy. Online purchases made on or after Friday, November 22, 2019, may be returned through Friday, January 10, 2020. Policy excludes custom orders or any orders noted as Final Sale.
Effy Jewelry offers a lifetime upgrade policy on most items. Upgrades will be honored only if the new purchase price is greater than twice the amount of the original purchase. The original piece must be in new condition and must be accompanied by the original receipt.
*Upgrade policy is valid on purchases made at an Effy Boutique or EffyJewelry.com only.
For purchases made at an Effy Boutique at a port or onboard a ship, please check the back of your Effy receipt for return policy details. If you purchased your item/s at an Authorized Effy Reseller, please contact the seller directly.
Unless otherwise noted, Custom Orders are generally considered Final Sale. Lead time on Custom Orders is typically anywhere from 8 to 14 weeks.