Return & Exchange Policy
We at Effy want you to be completely satisfied with your order. If for any reason you are not satisfied with your online purchase, you may return your item/s for refund, exchange or merchandise credit within 30 days from the date of shipment. If returned between 31 and 45 days from date of shipment, an exchange or merchandise credit will be granted. An exchange does not restart or extend the refund policy, which remains within 30 days of the original transaction. We will gladly accept items that are unworn, unaltered and free from scratches and blemishes. After 45 days, orders may only be eligible for our upgrade policy. All refunds (less original shipping charges, if applicable) will be issued to the original form of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is issued for it to post to your account.
To request a Return Merchandise Authorization, please click here.
Effy Jewelry offers a lifetime upgrade policy on most items. Upgrades will be honored only if the new purchase price is greater than twice the amount of the original purchase. The original piece must be in new condition and must be accompanied by the original receipt.
*Upgrade policy is valid on purchases made at an Effy Boutique or EffyJewelry.com only.
For purchases made at an Effy Boutique at a port or onboard a ship, please check the back of your Effy receipt for return policy details. If you purchased your item/s at an Authorized Effy Reseller, please contact the seller directly.
Unless otherwise noted, Custom Orders are generally considered Final Sale. Lead time on Custom Orders is typically anywhere from 8 to 14 weeks.